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We at Fountain House aim to bring all of our customers the very best value for money, services and food around Stafford. Give us feedback.
Value for Money
Speedy delivery, food hot, and
Reply : Hi Stephen, many thanks to your support. Hope to see you soon.
Lovely food and very fast
i ordered food at 6pm and it
still hasn't turned up. I have
tried numerous times to get
through on the phone and it's
just ringing busy. My money has
gone from the bank and I'd just
like our food please
We have not received our order 1
hour after ordering.
Placed an order over an hour ago
which was accepted and confirmed
via email, now when I come to the
website to track my order it says
they are closed and the phone
number is permanently engaged!
What do I do now then?! What kind
of customer service is this?!
Hi. I was disappointed with our
delivery today as I had asked for
chicken toast as free dish
instead of spring rolls.
Previously the gentleman I spoke
to said if I asked you could
change this for us as we simply
throw the spring rolls away.
Today we received veg rolls and
soggy onions... unfortunately
both in the bin. It is nice to
get something free but not if you
just throw it away! Sue
07841236358. Thank You
Reply : Hi Sue, Sorry for your bad experience with us today. Unfortunately , we has been change to free mini vegetable spring roll since April until now instead of chicken toast. As well we do more offer and free item then before. Yes we do promise to change anything we can but not with the FREE ITEM,such like if you don't like beef in black bean sauce in set menu A . Please let us know we will change any other for customers. Once again Many thanks to your support and hope to see you soon .
Always order from fountain house.
Amazing thank you
Do you not think drivers should
wear masks when delivering to
customer door? And not ask
customers are they scared of them
as they stood back from delivery
Reply : Hi Darren, Thanks for your suggestions. We will ask the driver to put on the mask. As well as you know that we do have leave the food at door step and ring the bell system. Please do pay online . Many thanks.
one bag of chips were missing.
Very nice food
Food is always good and speedy
lovely food always and very fresh
, but I do miss the free toast we
used to have on certain quiet
Perhaps you could just do x4
pieces free occasionally.
Reply : Hi Steve , Thanks for your review and support. We still do spring roll for free but we actually do more to thanks to all customers like discount , loyalty points and promotions code. Once again many thanks.
Hi. I just wanted to say that I
have ordered from you many times
in the past and often regard you
as one of the best Chinese food
places around Stafford. Tonight I
have been so disappointed. I
ordered a chicken satay and
without even opening the box the
smell of fish was so strong. I
opened the lid and felt confused
but thought maybe I’m imagining
it. I then ate the food and it
felt like I was eating a fish
dish. I don’t eat and never
have eaten fish. The smell of it
makes me feel ill and I have
never experienced this before
with this meal despite it being
the food I order each and every
time. I don’t know whether you
are using a new recipe or just
were a bit too heavy handed with
some fish sauce but I wanted to
let you know I couldn’t eat
this at all. I had one mouthful
and had to spit it back out. As
this is the only meal I really
enjoy at a Chinese, I will no
longer be ordering from you which
is a real shame. I hope you will
rethink the recipe in the future!
Reply : Hi AMY, Sorry for your bad experience with us. Thanks for your review or suggestions. We have no idea why you feel fishy taste in chicken satay sauce we don't use fish or any ingredients contains fish for satay sauce.We didn't do any fish dish in our menu at all.We will keep improve our dish to make it better for customer. Many thanks.
Reply : Hi Jay, Trust you well. Many thanks to your support and review. We will keep our promise to keep up our standard to serve you more enjoying. Promotion code are sending to your phone by SMS. Once again many thanks to you.
Singapore fried rice was really
greasy and I had prawns in it
when I asked for them not to be
put in. I put it in the bin.
normally the food is good but
today it wasn't.
Reply : Hi Steven, sorry for your bad experience with us. I m so sorry. Please do remind me on your next order at the comments.I will replace a portion for you. Many thanks and hope to see you soon.
Fast delivery , good food .
Reply : Hi Katy, trust you well. Many thanks for your review and support. We will always keep our promise to serve the best food and the service. Once again many thanks to you.
Would be good if regular
customers had a discount code
after recording a minimum number
of orders overall.
I’m sure with online usage this
could be set up
Never had a bad meal.
I dont know what has happened
tonite, ur food is normally the
best n I recomend u to everyone.
But I've had the chilli n salt
big box n it's awful, the batter
needs a hammer to get in it
theres no 'spicy' taste to
anything n it doesn't look
appetizing at all :( :( so sad
Reply : Hi Heidi, Thanks for your support and review . Sorry for your bad experience with us . All ingredients and chef remain same. I have no idea what was going wrong but at least your review are helping us to further improve. Many thanks and hope to see you soon.
Always on time better than
expected and great taste
bit slow on the delivery but
excellent food as always
Reply : Hi Mike. Sorry for keep you waiting. Was very busy and raining. Hope you understand. hope to see you soon ,many thanks
Really nice food and fast
delivery. Food always arrives hot
by polite and friendly drivers.
Always consistent and the chicken
isn't fluffy and watery. Its
really good quality chicken